Minnesota resident Bob Horvath is going to the final round of this week’s PGA Championship golf tournament thanks to StubHub’s quick resolution of a dispute.
Back in April, Horvath ordered six tickets through StubHub to Wednesday’s practice round at the Hazeltine National Golf Club in Chaska, MN where the tournament is being held, according to KSTP-TV. See the video below. But, the unnamed seller of the tickets reneged on the order yesterday, August 10, leaving Horvath stranded at the 11th hour without tickets.
The reason for the cancelled order were not disclosed, nor was the identity of the original ticket seller, but after contacting StubHub the company stepped up by refunding Horvath’s money and giving him six tickets to Sunday’s final round. StubHub policy is to not disclose the identity of ticket sellers.
“It’s our reputation that is on the line, ultimately, and that is one thing we take very seriously.” Sean Pate, spokesperson for StudHub, told KSTP-TV. “It’s Stubhub that customers are buying from – not a third party in cyberspace. And so when we take a transaction, we’re standing behind that and doing absolutely everything that we can to make sure that people walk away happy with the service that they got.”