Madonna, Live Nation Sued by Fan Over Concert Start Delays Madonna, Live Nation Sued by Fan Over Concert Start Delays
A Florida man has filed a class-action lawsuit against Madonna and Live Nation after a Miami Beach concert saw its start time pushed back... Madonna, Live Nation Sued by Fan Over Concert Start Delays

A Florida man has filed a class-action lawsuit against Madonna and Live Nation after a Miami Beach concert saw its start time pushed back from 8:30 to 10:30 PM – one of many such instances of tardiness on her current Madame X tour.

The suit, filed on November 4th, alleges that the change to such a late start caused plaintiff Nate Hollander and others to opt against attending, but is also preventing them from being able to recover the cost paid for the tickets after the promoter refused to provide refunds despite the time change.

According to the complaint, Hollander purchased three tickets for the December 17, 2019 stop on the tour at the Fillmore Miami Beach venue, totaling $1,024.95. The singer’s current tour features performances at smaller venues, but at substantially higher prices than prior tours – the low price for a “standard ticket” currently available for the performance is $261 plus fees. “Official Platinum” and VIP tickets run anywhere from $430 (and fees) to just shy of $1,000 from Live Nation.

“Ticketholders had to work and go to school the next day, which prevented them from attending a concert that would end at around 1:00 a.m.,” the suit claims. “Hollander attempted, without success, to obtain a refund for the three tickers purchased for the Madonna concert.

“Due to the change in the start times … all tickets purchased by Hollander and all class members suffered an extreme loss in value, making it impossible for Hollander and all class members to recover the amount paid for said tickets by reselling them.”

Hollander is suing for breach of contract and negligent misrepresentation. He claims that the artist and her promoters should have taken into account her predilection for pushing start times well past the scheduled hour in its initial promotion of the event.

Madonna and Live Nation have yet to issue comment on the litigation, but the singer posted a video to Twitter from a Las Vegas show of her telling the crowd “There’s something that you all need to understand… And that is that a queen is never late.”

Some fans expressed their displeasure at her seemingly cavalier attitude at their anger – she reportedly faced actual vocal boos from some crowd members at a recent Las Vegas performance where she reportedly hit the stage after midnight for a scheduled 10:30 PM start. The tour itself has faced some negative press, after a number of dates were postponed from their initial scheduled day for various reasons, while rumors of sluggish sales dogged the singer.

(screenshots below via Mashable)

Angry Madonna Fans

Angry Madonna Fans

angry madonna fans

The fate of the lawsuit will likely hinge on whether or not the court entertains the notion that tickets are the property of those who purchase them. Generally, venues and promoters have been successful in their painting of tickets as a revocable license – meaning that consumers aren’t entitled to a thing beyond the right to enter a show with the ticket they bought – and that right can be revoked more or less at any time.

But it will remain to be seen how Madonna fans will react if she continues showing up hours late for performances that many have paid many hundreds of dollars to attend.

Madonna’s Madame X tour continues with stops in Los Angeles, Boston, Philadelphia, and Miami Beach prior to its shifting to European stops in 2020.

  • Madame XYZ

    November 12, 2019 #1 Author

    I attended the Madonna concert in Las Vegas Saturday night (11/9/19); when we picked up our tickets at the Box Office, the rep told us we should plan on being at the venue around 10:30 pm just to check it out, see if she’s going to be on time. Luckily, we arrived a few minutes before 10:30 pm & were told that Caesars Palace had a talk with Madonna & her team so they were expecting her to start the show “on time.” To our surprise & delight, Madonna’s show started ON TIME! However, the only drawback this time was that it was REALLY HOT inside the Colosseum. Madonna made a comment that it was “too cold” & asked them to “turn off the A/C.” Well, needless to say…it was VERY uncomfortable inside, felt like a sauna. When we finally decided to take a break & get a cold drink during the show, it was so nice to feel A/C for at least a few minutes. The heat definitely took some of the fun out of the show, which itself, was very entertaining. Don’t expect the typical Madonna concert; you won’t see that during this tour. However you will see an amazing performance by Madonna along with top-notch production, set design, visuals, dancers, singers, etc.


  • Evelyn Gonzalez

    November 12, 2019 #2 Author

    I want to be part of the class action suit. How can I join?


  • Tariq “Terry” Samee

    November 15, 2019 #3 Author

    Madonna has been notorious ever since the 2008 Hard Candy tour in stadiums of being late. But in 2012 the usual one hour delay( with start times just before 10pm) became two hour delays and at American Airlines Center in Oct or Nov. 2012 she came on at 11pm and played till just after 1 am. I saw hundreds of people walking out of their expensive lower level seats closest to the stage who paid $300 in face/fees or $500-600 the on resale market walk out because they had taken the Dart train from North Dallas and the last trains leave at 11:30 or 11:45pm and this was before Uber/Lyft and decided that they had enough waiting two hours after some DJ had warmed up the crowd but left the stage at 8:55 p.m. I have been in the ticket resale business since 1984 (Springsteen’s Born in the USA tour) and informally since 2010 as a side business. I had never seen such a late start since Axl Rose and his drunk antics in his 1991 Guns and Roses tour starting at midnight and playing till 2:30 at The Forum in LA after Skid Row was done at 9pm. Half the building had left then. Same behavior had caused a major riot in a St Louis shed and an all out empty plastic cup fight at The Starplex in Dallas. I believe this lawsuit, if it is successful will go a long way in changing behavior of artists and promoters . Both examples are talented artists who have sullied their reputations with such bush league behavior and also contributed to Guns and Roses from years of millions in revenues.


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