The Rail Delivery Group in Great Britain has now implemented Smart tickets. These smart tickets promote an online and paperless system where passengers can buy tickets online without the hassle of standing in a line to buy tickets. This comes at the back of intensive technology adoption by the rail industry in UK across all major stations for seat tracking and automated ticketing systems. This is planned to be followed by self-help terminals at stations similar to the airports which can further improve and ease the passenger experience.
Going paperless has been the goal of many organizations in a big to lessen the carbon footprints by reducing wastage of paper. This smart ticketing initiative helps customers book their tickets online and then carry these tickets in their smartphone or other devices, hence reducing the need for useless printouts and paper wastage. This also reduced the paperwork happening in order to maintain a record of these tickets because all of the process is now moved online.
Railway industry handles a lot of passengers daily. Major stations are regularly stacked with passengers and this required a lot of man-force to handle. Not only the crowd, the paperwork is also endless and this creates a lot of load for the railway employees. The smart ticketing system significantly reduced this load by shifting most of the process online or making it un-manned. The only workforce requirement is for the experts needed to maintain the smart ticketing system. This significantly reduces the paperwork for the railway employees and hence the workforce requirement is also reduced for the railway industry.
Another important aspect of online ticketing is a push towards contactless payments. At such a time when people are paying at casinos with credit cards, it seems regressive to follow a cash payment method for railway tickets. This smart ticketing ensured that all payments are done online and even for tickets bought through devices at stations, the payment is digital. In such troubled times, it has been a great initiative to reduce contact among travellers and railway employees and this has also made the payment process efficient and seamless.
Removing request conflicts
One of the problems with manual ticketing is the conflict created when multiple people are booking tickets at the same time. Many times the systems may crash or there may be lags that can create issues for the employees handling the bookings as well as the passengers. With smart ticketing system, this problem has been resolved and the systems are updated on a real-time basis and are capable of handling the heavy load of passengers.
Forum for Complaint redressal
The smart ticketing system also has a module for online complaints and that facilitates the complaint redressal process by providing the passengers with a forum where their complaints can be easily registered and addresses without delay due to human intervention in intermediate stages. It also allows to keep an accurate record of complaints with proper complaint tracking. Rapid adoption of technology is driving digitalization has been really revolutionary for the railway industry.