Lauryn Hill has been known to show up considerably late for her own concerts, but her most recent show in France left fans waiting in the cold for two-and-a-half hours before she took the stage.

The R&B singer is currently on her Miseducation of Lauryn Hill World Tour in support of the 20th anniversary of her debut album. Last night, she was set to perform in Bercy, France, but did not show up for over two hours. When she did finally make it to the stage, she only performed a 30-minute set.

She reportedly showed up late the night before in Brussels as well. Following the gig in France, she released a statement, blaming production issues for her tardiness.

“We apologize for the late start,” she said. “We’re working through the kinks of moving the production to Europe, with time changes and curfew restrictions, we’ve had a few challenges in these early shows.

“With deep gratitude I come on stage to perform an album that means so much to so many. Every day we push past inertia to present something sincere. Thank you for coming, supporting and for your patience and understanding. We’re excited about this entire European run, and looking forward to the show tomorrow!”

Fans were not happy with her apology and expressed their frustrations with the singer, some claiming that she lost fans because of her insincerity:

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While concertgoers requested refunds, Live Nation and Hill’s team have not made any announcements regarding reimbursing fans.

This certainly is not the first time Hill has been late to a concert; this summer, she showed up to multiple shows late and only played a handful of songs. Additionally, without any explanation, Hill cancelled a series of shows across the U.S. and pulled opening acts due to “production issues.”

“It is really really sad to see these tweets demanding a refund,” one Twitter user said in reply to Hill. “I suggest if you can’t be on time & give a proper show consistently, more than likely it’s time for you to stop doing shows. Your fans deserve much better.”

Hill will play next in Glasgow, UK on November 27, followed by gigs in Ireland, Netherlands, England, Denmark, and Sweden.