Nationals Fans Struggle To Buy World Series Presale Tickets Nationals Fans Struggle To Buy World Series Presale Tickets
The virtual waiting room strikes again. Fans have been facing difficulties purchasing presale tickets during Ticketmaster’s virtual waiting rooms; fans typically receive a code... Nationals Fans Struggle To Buy World Series Presale Tickets

The virtual waiting room strikes again.

Fans have been facing difficulties purchasing presale tickets during Ticketmaster’s virtual waiting rooms; fans typically receive a code and wait in a virtual queue, but never make it to checkout. We’ve seen it with Taylor Swift’s Lover Fests presale and Billie Eilish’s presale for her Where Do We Go? Tour. Now, frustrated Washington Nationals fans are complaining about the process while trying to purchase NLCS presale tickets to the World Series, which was run through tickets.com – a subsidiary of Major League Baseball Advanced Media.

The Nationals and Houston Astros are set to face-off in seven games starting tomorrow, October 22 through October 30. Tickets went on sale Friday, but many fans took to Twitter to explain how the site kept crashing and they received error codes. After waiting for nearly an hour, no more tickets were left.

Similar to Eilish and Swift’s presales, the waiting rooms left people waiting for nothing. When people eventually got through the estimated wait time, either no more tickets were left, or they were for sale at inflated prices. Some weren’t even lucky enough to make it through the wait time and were met with error messages or were unable to add tickets to their cart. Even if tickets were available, many fans could not purchase them, calling the situation a “mess.”

It seems that these virtual waiting rooms cause more grief than relief. While ticketing sites aim to make the process simpler, it may be easier to just go back to how things used to be.

Olivia Perreault Deputy Editor

Olivia Perreault is the Deputy Editor for TicketNews. She is a graduate of The University of Rhode Island and holds a BA in journalism. As an avid concert junkie, she's been to hundreds of concerts and freelances for multiple online publications, including her music blog, found at OliviaGPerreault.com. Reach Olivia via email at [email protected]

  • Ronald

    October 22, 2019 #1 Author

    It happens for every major event and because its Ticketmaster nothing gets resolved since they are a monopoly. Until they get legitimate competition their website and customer service will be terrible. I have had tickets in my account resold on their partner site tickets now without my consent causing my original seats to be invalid twice in the past 8 months. They can only refund me and not actually address why or how this happens. They need to be sued with a class action lawsuit again or have teams or artists move to another platform.

    Reply

    • Andrew

      October 22, 2019 #2 Author

      I agree with what you’re saying about Ticketmaster, but this particular debacle had nothing to do with them…Tickets.com, whcuh is what most MLB teams, including the Nationals use, is a separate company from Ticketmaster.

      Reply

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