EU Governments Move to Allowing Ticket Vouchers Over Refunds
Governments in three European Union countries are considering measures that would allow event organizers to offer vouchers, rather than refunds, to compensate consumers for cancelled events in light of the Covid-19 pandemic and its impact on the event ecosystem. IQ Magazine reports that governments in Italy, Germany and Poland... Read more
CTS EVENTIM: Forecast For 2020 Financial Year Withdrawn Due to Corona Crisis
Due to the current uncertainties surrounding the further development of the Corona crisis and its impacts, the Management Board takes the view that it is currently not possible to issue a sufficiently reliable and specific new forecast for the 2020 financial year. In the 2019 Annual Report published in... Read more
StubHub Issues Response To Voucher Policy Frustration
Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Following backlash from customers, the ticketing company responded in a statement this week. On Friday, news broke... Read more
Opinion: StubHub’s Urgent Peril and the Industry Response
By: Eric Fuller The world’s major event promoters and ticketing companies must work together now or the whole system will blow apart. What happens when a worldwide industry which promotes and tickets every live event freezes because everything is cancelled for an indefinite time, starting tomorrow? What is the plan... Read more
ASA Tells StubHub To Stop Using ‘Guaranteed Genuine Ticket’ Claim
Update (as of March 27, 2020): A spokesperson for StubHub released the following statement regarding the ASA order: “StubHub is a fan-first ticket marketplace, providing an opportunity for fans to sell tickets they’re no longer able to use and buy tickets for events they want to go and see. Every... Read more
Goldstar Launches Donations Program for Beleagured Arts Orgs
Ticketing outlet Goldstar has launched a project to help the live entertainment industry, which is currently suffering due to the coronavirus (COVID-19) pandemic. Goldstar hopes to keep live event companies afloat during mass cancellations and are asking subscribers to donate to live entertainment and arts organizations across the country.... Read more
Opinion: Transfer Restrictions Now a Public Health Issue 
At last month’s hearing on the ticketing industry, members of congress heard testimony pointing out the anti-competitive and privacy-violating potential for ticketing systems that bar consumer choice over tickets they have purchased. In the new normal that we will see once the Covid-19 pandemic winds down, a new potential... Read more
Four Ways Ticketing Companies Can Maximize Customer Experience
By: Patrick Young | VP/Head of Travel Partnerships, The Americas, at Cover Genius  Much to Coachella fans’ dismay, their beloved, seven-stage music fest has been rescheduled amid growing threats spurned by the Coronavirus (COVID-19), along with big-ticket events like Stagecoach and SXSW. Some good news? We’re seeing a multitude... Read more
Event Genius To Make U.S. Debut With Back-To-Back Festivals
The music festival ticketing platform Festicket announced that its cashless RFID POS system Event Genius Pay will make its debut in the U.S. this year. The system will launch with back-to-back music festivals this month, following its success in Europe, Asia, and Africa. Fans at SXM Festival, Saint Martin... Read more
Gametime Announces ‘Zone Deal’ Program For Sports Fans
Gametime, the ticketing marketplace that allows fans to purchase tickets up to 90 minutes after an event has started, announced the launch of Zone Deals. With this new expansion, customers will save an additional average of 18% on regular seat listings by choosing to purchase tickets by the area... Read more