Taylor Swift is playing just four shows next year in support of her latest record, and when tickets went on sale yesterday, fans were left empty-handed after hours waiting in the queue line due to problems with Ticketmaster’s Verified Fan program.

Lover, Swift’s seventh studio album, dropped last month. The record, which is bubbly and love-driven, differs from 2017’s Reputation, a vengeful and darker album. Rather than play stadiums like on the Reputation Tour, Swift decided to switch things up a bit in 2020 with festival-inspired shows. She announced two “Lover Fests” which will take place over two days in Boston and Los Angeles. Thus, millions of fans were left vying for tickets to just four shows across the U.S.

Fans had to sign up for presale tickets using Ticketmaster’s Verified Fan program and those that were lucky enough to receive a code had the chance to try and purchase tickets yesterday. A virtual queue opened at 4 p.m. EST, but thousands of people left without tickets. Some took to Twitter to share their experience, noting that the queue line was a “joke” filled with thousands of people. Fans complained that the line never moved, the website faced technical difficulties, and the process was a “disaster.”

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Ticketmaster assured fans that they would get tickets if they just waited in line, but this wasn’t the case.

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To make matters worse, superfans who had “boosts” from previous ticket and merchandise sales on the previous tour that were supposed to have first access to tickets still faced difficulties. Even as a “top tier” Verified Fan, it was still impossible for some to score seats.

Fans were so upset with Ticketmaster and its Verified Fan system that a Change.org petition was created to stop the pop star from using Ticketmaster, calling the customer service “horrendous.”

This is starkly similar to the difficulties Billie Eilish fans faced while trying to purchase tickets to her Where Do We Go? Tour earlier this month. The rising pop star, who is touring in support of her debut album, rose to fame in such a short amount of time, and when her tickets went on sale through the Verified Fan program, thousands of fans were left in the dust. Eilish’s fans noted that they were kicked out of the queue, received error messages, or were “wait-listed.”

Swifties have the chance to try and purchase tickets when Lover Fests head on general sale this Thursday, but likely, they’ll face the same issues that arose during the presale until the Verified Fan system makes some serious changes.

Last Updated on October 16, 2019