Increased Use of Mobile-Only Tickets a Major Issue for Millions
“Why can’t it always be like this,” wondered Bob Cocroft after Ticketmaster finally provided him with physical tickets to an upcoming Cirque du Soleil show in Ontario. The solution was finally presented to him after he contacted the media, following his being stonewalled by the ticketing company until that... Read more
Mobile-Only Tickets Wreak Havoc on Elton John Show in Indiana
A shift to mobile-only ticketing and venue layout changes caused chaos at a long-delayed Elton John concert last weekend in Indiana. Fans heading in to the venue for the show, which had been delayed for over two years by the pandemic, encountered long lines to get in, with some... Read more
Report: Ticketmaster, NFL to Renew Deal for NFL Ticket Exchange
The National Football League and Ticketmaster are close to a renewal of their existing deal, one which makes the Live Nation-owned ticketing provider the league’s official Ticket Exchange, according to a report from Sports Business Journal. The extension would be through the 2026 season, which is four years tacked... Read more
Survey: Floridians Overwhelmingly Support Ticket Transfer Reform Bill
Florida residents overwhelmingly support legislation aimed at requiring consumer choice from ticket sellers related to restrictive mobile-only ticketing systems. A survey of 500 Floridians showed that eight in ten support a law that would require companies offer tickets in a freely transferable format. There are two bills progressing through... Read more
Capital One Arena Goes Mobile-Only For 2020
Washington, D.C.’s Capital One Arena will head digital in 2020, offering all future tickets online. The arena owner Monumental Sports and Entertainment announced the news this week, revealing that the switch to mobile tickets will begin on January 1, 2020. Ticketmaster serves as the arena’s ticketing vendor, but a... Read more
Chicago Bears Raise Season Ticket Prices, Go Mobile
As the Chicago Bears approach their 100th season, the team has decided to not only raise season ticket prices, but eliminate paper tickets completely. Ticket prices are set to increase by an average of four percent; season ticket prices will range across nine different tiers. While this change was... Read more
Detroit Tigers Switch To Mobile-Only Tickets For 2019 Season
The Detroit Tigers have officially switched to using a mobile-only ticketing system for the 2019 season. Baseball fans will no longer be able to enter Comerica Park with paper tickets this year. Instead, they’ll have to show tickets on the Major League Baseball Ballpark app. A video on the... Read more
Mobile-Only Entry Fails Fans at Houston Garth Brooks Concert
A typo in an email and a myriad of failures in the mobile-only ticketing system conspired to turn a Garth Brooks concert at the Houston Livestock Show and Rodeo into a bit of a nightmare for fans this week, according to numerous reports. Rodeo officials apologized following the debacle,... Read more