Update (as of Thursday, March 7):
“We take the CMA’s concerns very seriously,” Viagogo said in a statement to Ticket News. “However, we strongly believe we are not in breach of the court order. As the CMA indicated, we have successfully made several improvements to our platform to meet the compliance requirements of the order. We remain committed to working closely with the CMA and to achieving the highest standards possible on behalf of the thousands of people who use viagogo every day.”
Viagogo is facing another round of legal issues after not complying with the consumer protection rules backed by a court order from Britain’s Competition and Markets Authority (CMA).
The CMA took Switzerland-based secondary ticketing company Viagogo to court in 2018 for breaking consumer protection law. Late last year, Viagogo released a statement noting that a settlement has been reached with the CMA and they would fall in line with the new marketplace rules set in place for all secondary sites in the UK.
“We are pleased that we have been able to work closely with the CMA to come to an agreement that provides even greater transparency to consumers,” a Viagogo spokesperson said in the release.
The new transparency rules were also agreed to by StubHub, Get Me In and Seatwave. Each site was required to disclose if there is any risk of being turned away at the door of an event, disclose seat specifics and who listed the tickets on the marketplace, and make it easier for those seeking refunds to receive them.
All marketplaces were expected to adhere to the new rules by January 17, 2019, however, in late January, the CMA said it had “serious concerns that Viagogo has not complied with important aspects of the court order we secured against them,” and threatened Viagogo with a court appearance and fine if they don’t make the necessary changes without delay.
Viagogo released a statement that they are “compliant,” however, changes have still not been made.
“Although some improvements have been made since we first demanded action to address areas of non-compliance, further checks have shown there are still issues of concern,” the CMA said in a statement.
“For a company not to comply with a court order is clearly very serious. We are therefore now preparing to take legal action to ask a court to find Viagogo in contempt.”
If a court finds Viagogo in contempt, the company can be fined, and senior officials could face prison time.