Fans Frustrated After Failing To Secure Ryder Cup Tickets Fans Frustrated After Failing To Secure Ryder Cup Tickets
Golf enthusiasts were vying for 2020 Ryder Cup tickets this week but many left empty-handed after tickets sold out in under an hour. The... Fans Frustrated After Failing To Secure Ryder Cup Tickets

Golf enthusiasts were vying for 2020 Ryder Cup tickets this week but many left empty-handed after tickets sold out in under an hour.

The 43rd Ryder Cup is set to take place from September 25 to 27, 2020 in Whistling Straits, Haven, Wisoconsin. Currently, Team Europe is the reigning cup holder after its victory over Team USA in 2018. When the US last hosted the cup in Minnesota in 2016, they drew in a crowd of 200,000.

Interested fans had to register their email address for an access code, which was delivered via email on Monday. When tickets went on sale on Wednesday, fans had to wait in a digital lobby. However, many complained that although they were in the virtual queue, they never had a chance to purchase tickets. Others said they received error messages which kept them from finishing the transaction and were kicked-out of the line.

“I had two weeklong grounds passes in my cart,” Nathan Barker told Golf Digest. “I was eventually booted and sent to the back of line. I called the service line, and it was either busy or I got a message stating due to high call volume they could not answer my call. I have also emailed the PGA of America through its website.”

Fans took to social media to explain their frustrations:

Ryder Cup organizers issued an apology, but did not comment on why so many issues arose during the ticket selection process.

“Due to unprecedented demand for 2020 #RyderCup tickets, which quickly sold out today, some may have experienced challenges during the Random Selection Process,” the PGA of America said in a message on social media. “We appreciate everyone’s enthusiasm & excitement for the #RyderCup & apologize for any inconvenience.”

Issues with purchasing tickets via a virtual queue is nothing new; over the past month, fans experienced difficulties securing tickets to Taylor Swift’s Lover Fest’s and Billie Eilish’s Where Do We Go? Tour. During Swift’s presale ticket sale, fans who signed up via Ticketmaster’s Verified Fan program were left in the dust after their spot in line never moved and the website faced technical difficulties, calling the process a “disaster.” Similarly, during Eilish’s presale, fans were locked out of the queue, received error messages about the presale being delayed, or were “waitlisted” after not receiving a code.

Olivia Perreault Deputy Editor

Olivia Perreault is the Deputy Editor for TicketNews. She is a graduate of The University of Rhode Island and holds a BA in journalism. As an avid concert junkie, she's been to hundreds of concerts and freelances for multiple online publications, including her music blog, found at OliviaGPerreault.com. Reach Olivia via email at [email protected]