Paramore All-In With Ticketmaster Mobile-Only Ticket Restrictions
Paramore is ramping up for its comeback tour in the fall of 2023, and has decided to fully embrace Ticketmaster’s mobile-only ticketing technology and its ability to strip consumer rights on tickets they’ve purchased. The band informed its fans that tickets for its recently added California shows, which went... Read more
Paciolan Outage Brings Chaos for Mobile-Only College Football Tickets
A national system outage caused major issues for college football fans and ticketing offices over the weekend, impacting hundreds of thousands of consumers. The outage meant fans couldn’t access tickets in the mobile-only ecosystem, and the schools on the system with home games – some of the highest profile... Read more
Increased Use of Mobile-Only Tickets a Major Issue for Millions
“Why can’t it always be like this,” wondered Bob Cocroft after Ticketmaster finally provided him with physical tickets to an upcoming Cirque du Soleil show in Ontario. The solution was finally presented to him after he contacted the media, following his being stonewalled by the ticketing company until that... Read more
Consumer-Friendly Ticket Transfer Bill Advances in Florida Legislature
A bill requiring ticket sales platforms to offer consumer freedom on tickets they purchase unanimously passed out of committee in the Florida legislature Monday. The bill, SB 1316, was unanimously approved by the Senate Commerce and Tourism Committee in a 9-0 vote. it will next be considered by the... Read more
Penn State Cancels Ticket Accounts Using Mobile-Only Ticket Data
Nearly 500 football season ticket holder accounts were cancelled by Penn State University’s athletics staff, reportedly over its belief that those consumers had resold their tickets too frequently. The account-holders deemed to be ticket brokers were informed of their no longer having the right to renew their tickets in... Read more
Premier League Digital Ticket Transition a Nightmare for Fans
Fans of the Premier League in England had been waiting for more than a year to get back to watching games in person. But their return to the grounds wasn’t exactly everything they had hoped for, as teams saw major issues in the rollout of a “digital-first” ticketing system... Read more
Texas Fans Gripe After Mobile-Entry Delays at Opening Day
Baseball fans in Texas are griping after Thursday’s opening day at Globe Life Park saw major entry delays, causing the stadium to appear empty – despite an announced sellout – until well after the first pitch. EDIT: Apparently the delays stretched far beyond Texas. has a roundup on... Read more
Edmonton Oilers Relax Mobile-Only Rules After System Failures
The Edmonton Oilers are temporarily backing off of a forced shift to paperless ticketing, after system failures led to widespread fan complaints. The team originally banned paper tickets this year, forcing both season ticket holders and single-game buyers to use mobile tickets or programmed season ticket cards for entry.... Read more
Flash Seats Fails Fans at Houston Rockets Home Tilt
If the crowd seemed a bit sparse for the league-leading Houston Rockets’ home game against Detroit on Thursday, that’s because it was. Apparently there were major issues with the mobile-only Flash Seats entry system at the game, which left fans stuck on the outside looking in as things got... Read more
Colorado’s Red Rocks Makes Push Towards Digital-Only Ticketing
Denver Arts and Venues, which owns and operates the hugely popular Red Rocks Amphitheatre in Denver, Colorado, announced Wednesday their plans to implement a new ticketing system for the concert season of 2018 that includes enforcing mobile-only tickets for the venue’s first four rows. Those rows of the iconic... Read more