In recent weeks, Ticketmaster has seen its refund process draw backlash from consumers and lawmakers alike. Now, one of the seller’s partner venues is speaking out against the “unacceptable” practice of withholding refunds from fans. Florida’s St. Augustine Amphitheatre is looking to refund fans that purchased tickets for the... Read more
Weeks after urging Ticketmaster to revise its refund policy in a scathing letter, U.S. Representatives Bill Pascrell (D-NJ) and Katie Porter (D-CA) say that more action is needed. The pair issued another letter singling out the country’s largest ticket seller for its practices during a global pandemic in which... Read more
The Philadelphia 76ers are still awaiting answers regarding the paused NBA season, but their fans no longer have to wait for answers surrounding unused tickets. In an email sent to ticket holders, the Sixers shared their pandemic-induced ticket refund policy to address concerns. Fans who purchased tickets directly from... Read more
While the New Jersey Devils remain in limbo over the future of the suspended NHL season, their fans are no longer in the dark regarding ticket refunds. The team revealed in an email this week options for those with tickets for games impacted by the season’s abrupt halt, offering... Read more
The NFL is planning on playing a full schedule this fall with the hopes that fans can watch in games in stadiums, but should the current pandemic alter that plan, the league is prepared. Commissioner Roger Goodell has issued a memo across the league detailing guidelines for a ticket... Read more
When Ticketmaster quietly updated its refund policy last month, the ticketing giant received harsh backlash from fans. Now, the company has opted to allow refund requests, but fans are still not satisfied. Originally, fans were able to receive refunds “if your event is postponed, rescheduled, or cancelled,” however, early... Read more
After drawing backlash and even a lawsuit from angered fans, the MLB has allowed its 30 clubs to roll out their own ticket refund policies as the 2020 season remains in limbo. Most teams have taken the liberty to grant fans refunds, though some are operating under the terms... Read more
Ever since the MLB halted its operations last month, fans have been kept waiting for any decision regarding the season, along with refunds for tickets to impacted games. They may soon get an answer to the refund issue, however. The league has reversed its policy to hold refunds for... Read more
Major League Baseball and its ticketing partners, including Ticketmaster and StubHub, have been hit with a lawsuit regarding ticket refunds as the season remains delayed. The suit was filed Monday with the U.S. District Court in Los Angeles and alleges violations of California’s Consumer Legal Remedies Act and Unfair Competition... Read more
After drawing severe criticism from consumers and lawmakers alike, Live Nation is rolling out a new refund policy program that offers buyers more financial flexibility. The entertainment giant and Ticketmaster owner recently adjusted its refund policy during the current pandemic to only grant refunds for cancelled events rather than... Read more
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