Pearl Jam Fans Face Difficulties With Ticketmaster’s Verified Fan Sale Pearl Jam Fans Face Difficulties With Ticketmaster’s Verified Fan Sale
Pearl Jam fans are on the hunt for tickets as the massively-successful rock group heads out on tour this summer. Those a part of... Pearl Jam Fans Face Difficulties With Ticketmaster’s Verified Fan Sale

Pearl Jam fans are on the hunt for tickets as the massively-successful rock group heads out on tour this summer.

Those a part of the fanclub – dubbed 10 Club – had the chance to request tickets through January 15 and prioritize which shows they’d like to attend. Over the weekend, club members were supposed to receive a confirmation regarding their tickets, however, many were unaware that their 10 Club email needed to match their Ticketmaster email while registering. Some fans ended up with no tickets during the mess, causing the blame to be thrown back and forth between Ticketmaster and 10 Club, pointing to the software issues amid the high demand.

Fans had a second chance to purchase presale tickets through Ticketmaster’s Verified Fan program this morning. Prospective buyers had to register previously through the program to gain access to the presale, however, once fans were in the system, they faced numerous problems. Fans complained of error codes and problems with the site reloading with an inability to refresh the page.

Over the past year, Billie Eilish, Taylor Swift, and Harry Styles fans issued similar sentiments when they tried to purchase tickets through Ticketmaster’s Verified Fan presales, but were met with error codes, delays, and ultimate chaos.

Earlier this month, Pearl Jam announced an end to their feud with Ticketmaster and partnered with the ticketing giant to sell tickets to their Gigaton Tour through their encrypted SafeTix technology. By using the controversial technology, fans’ tickets will automatically refresh every few seconds to offer a unique barcode, meaning that tickets can not be screenshotted or printed and are nontransferable. The band noted that “no other tickets will be accepted for entry,” basically eliminating the secondary market. Those who are unable to make the show must purchase tickets via Ticketmaster’s Fan-To-Fan exchange, launching on February 23.

Fans who missed out on the Verified Fan presale have one more chance to score seats when tickets head on sale tomorrow morning for the general public.

  • Chris

    January 24, 2020 #1 Author

    Laws still allow a secondary market in Colorado, dunno about Massachusetts but floor seats for the Pepsi Center show are posted on StubHub at $3000. So there’s that.


    • Heath

      January 24, 2020 #2 Author

      Yup. Saw them on Craigs List too. What a joke. Thx PJ for making it SO easy and inexpensive for “the little guy” to get tickets


  • Gustavo

    January 24, 2020 #3 Author

    WHAT A JOKE–has anyone check the secondary market? Check out Craigs List in any city PJ is playing and there are already tons of tickets for sale–I thought PJ was all about “the little man” and preventing people/companies from selling on the secondary market? I mean, I’ve been waiting for well over an hour–on the screen where it says “hang tight tickets are about to become available” and when I looked at Craigslist, there are floor seats and others selling for $2,000-$4,000 and even nose bleeds which were originally for $107 with fees are now quadruple the price–WTF??? Gee, thanks Pearl Jam for making it SOOOOOOOOO easy for the “every man and woman” to get tickets. I mean, even at $107 (with fees) for nosebleeds is ridiculous, but what do they care, if people are willing to pay insane prices, they are happy because they make more money and could CARE LESS if you are a 10C member from day 1 or not–they are just (happily) taking your money on top of anything else you wish to “try to gain access to”, especially early/pre-sale concert tickets and when you don’t get them, they still made money and will continue to do so and could care less if you actually are a loyal fan or not and don’t get tickets–they know someone will buy them and have no control over the secondary market. It’s all about “me” with PJ because they are like any other corporation, but without stockholders–they make all the money! Screw ’em.


  • Betrayed #1

    January 24, 2020 #4 Author

    Pearl Jam are NOW pure Capitalist.I have seen them 5x. At reasonable prices.Now they tell us how it:s going to be. Look at the show cities. Vert Sad. Another one bites the dust


    • billy jack

      February 15, 2020 #5 Author

      Pull your head out of your ass man, this has nothing to with the band. They have demonstrated time and time again that they are trying to beat the machine. It is simple economics and a very much the power of supply and demand which creates a very brisk black market. I cant speak you anyones particular situation but I played the game, got decent seats for 100$ and I am happy with my experience. Ticket scalping may be the second oldest profession in the world. It will never be eradicated. Sharpen your game and stop bitching, you lost, take some personal responsibility for your failure to play the game. Ticketmaster is no ones friend and if anyone is to blame, blame them. PJ as a band and an organization are top shelf and do amazing things for the communities they work in.


  • MJI

    January 24, 2020 #6 Author

    What this shows is that Pearl Jam has the talking part down, but their behavior makes it clear that they don’t give a shit about their fans. Just arrogance!


  • Peter

    January 25, 2020 #7 Author

    Kudos for trying to top resale market but seems a fail for now. It was simply so much easier without all this pre-verified [email protected] per Lightning Bolt tour. If you were a fan club member you could go online early and click away and take the luck you got. [email protected] must have had some bright spark brainstorming this and it’s overly complicated. Hope more shows come out, and with a slimmed-down presale. (philly please)


  • Jack

    February 15, 2020 #8 Author

    i have to tell you all, I got waitlisted through verified fan for my show of choice, at 30 minutes into the sale i got a text saying I had come off the waitlist, logged in, got in the cue and got 2 lower bowl seats, albeit not in the same row next to each other but back to back, that’s ok by me. I also scored seats for another show, behind stage but that’s ok too. I get to see the band, i can experience them from a different angle and enjoy the moments. Sorry to hear of your troubles but as the saying goes, don’t hate the player! The band has gone to extraordinary lengths to support their fan base, make the process more fair for everyone, if you wanna bitch someone out, maybe talk to your coder buddy who enables the bots for the brokers. Technology is making life better, right?


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